Recently updated on November 9th, 2023
Answers to any general pop-up tent questions, our printing advantage, ordering and returns, warranty and repairs, and working with Strike.
How we make it easy to become a part of the Strike family. We appreciate your business.
If you (or Your business) need help designing the artwork, we have a design team ready to help out for free and get your tent, flag, arch, or another item to look exactly how you want. Contact us and fill out an artwork request form and our team will help you.
Just click on the template to download it!
If you are using a MAC computer, the preview may not be available, but you should be able to download the file. If you are having difficulties downloading a file, please contact us.
If Pantone colors are not provided, we cannot guarantee that the color will be as desired. As such, we will not warranty a product based on color dissatisfaction if a Pantone color was not provided.
Strike Visuals is proud to offer the only lifetime warranty in the industry for frames and hardware. We’ll cover any parts, we only ask that you cover shipping. We offer a 1-time warranty reprint of printed goods in case of fading or damage, and a 1-time repair/replacement of damaged accessories, such as rolling tent bags.
(Note: 30 mm Lite tent frame and 300D Lite tent fabric are not covered by warranty.)
Do not throw away damaged items. In order to process a warranty claim, we require photos of all damaged products. Strike’s Warranty Specialist will determine the severity of the damage, and whether it requires repair or replacement. All shipping costs for warranty items must be paid prior to shipment.
Our Address: 1040 North 950 West Suite 500 Centerville, UT 84014
With standard shipping, products arrive at your door within 16 business days, or within 10 business days using