Recently updated on April 7th, 2024

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FAQ's, Set-Up Videos, Product Spec Sheets, and other Resources

Looking for general FAQ’s or in the field and need a tent setup video right away? You’ve come to the right page. Use the links below to jump to the appropriate section.

FAQ

Answers to any general pop-up tent questions, our printing advantage, ordering and returns, warranty and repairs, and working with Strike.

Payment & Credit Policy Details

How we make it easy to become a part of the Strike family. We appreciate your business.

Warranty / Support Request

Have an issue that needs immediate attention? Start here and we’ll get you back on track in no time.

Art Templates

Whether you’re setting up your own artwork or just need to reference a template, you’ll find them all here.

Product Specs

A collection of all product spec sheets and set-up instructions and videos.

Certifications

If you need to know the specifics on our event tent fire and wind certificates.

Product Specs

Set-up Instructions and Videos

Select by Product Type and/or Size to get immediate tent and accessory set-up instructions (PDF) and videos. If you’re having any issues with a purchase, contact your sales rep or use the contact form here.

Tents

HOW TO SET UP A (20×17) HEX TENT

HOW TO SET UP A (10×20) POP UP TENT

HOW TO SET UP A (10×10) POP UP TENT

Banner

HOW TO SET UP AN ADJUSTABLE BANNERS

HOW TO SET UP A ROLL UP BANNER

HOW TO SET UP AN X FRAME BANNER

Walls

HOW TO SET UP A TENT BACK AND SIDE WALL

HOW TO SET UP POP-UP WALL (IN 100 SEC.)

HOW TO SET UP LIGHT BOX DISPLAYS

Templates

PLEASE OUTLINE ANY FONTS, AND EMBED ANY LOGOS/IMAGES USED IN YOUR ARTWORK – NOT DOING SO CAN CAUSE PRODUCTION DELAYS

If you (or Your business) need help designing the artwork, we have a design team ready to help out for free and get your tent, flag, arch, or another item to look exactly how you want. Contact us and fill out an artwork request form and our team will help you.

Just click on the template to download it!

If you are using a MAC computer, the preview may not be available, but you should be able to download the file. If you are having difficulties downloading a file, please contact us.

Roll Up Banners

X Frame Banners

Frequently Asked Questions

Tent and Event Structures

Warranty Request

PLEASE FILL OUT THE FORM TO SUBMIT YOUR WARRANTY REQUEST.

If Pantone colors are not provided, we cannot guarantee that the color will be as desired. As such, we will not warranty a product based on color dissatisfaction if a Pantone color was not provided.

Strike Visuals is proud to offer the only lifetime warranty in the industry for frames and hardware. We’ll cover any parts, we only ask that you cover shipping. We offer a 1-time warranty reprint of printed goods in case of fading or damage, and a 1-time repair/replacement of damaged accessories, such as rolling tent bags.

(Note: 30 mm Lite tent frame and 300D Lite tent fabric are not covered by warranty.)

Do not throw away damaged items. In order to process a warranty claim, we require photos of all damaged products. Strike’s Warranty Specialist will determine the severity of the damage, and whether it requires repair or replacement. All shipping costs for warranty items must be paid prior to shipment.

Our Address: 1040 North 950 West Suite 500 Centerville, UT 84014

Get your order
started today!

Fill out the form and a product specialist will reach out to you ASAP!

For warranty inquiries, contact us at warranty@strikenow.com

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4-Easy Steps To Order

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Quote

One of our outstanding product specialists will assist in answering any questions you may have, calculate costs, and process payment.
Design

Design

Work directly with our design specialists to create your custom design and personalize each product to your brand, free of charge.
Production

Production

Your custom products are then printed, quality checked, packaged, and shipped to you within three business days.
Delivery

Delivery

With standard shipping, products arrive at your door within 16 business days, or within 10 business days using
rush shipping.